Privacy Policy

Introduction

At NexAir Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Service request details and project information
• Payment information for services rendered
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referral sources

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our HVAC services
• To communicate with you about your service requests
• To send you important updates and notifications
• To improve our website and customer experience
• To comply with legal obligations

SMS Communications

If you provide a phone number on our website, that alone does not constitute consent to receive text messages from NexAir Solutions. SMS consent is collected only when you voluntarily check the appropriate opt-in boxes on our forms.

Types of Messages

• Transactional messages: appointment reminders, service updates, account notifications, and other non-promotional messages related to your request or service.
• Marketing messages: promotional offers, seasonal reminders, and other marketing communications about our HVAC services.

Transactional and marketing SMS consent are separate. Both are optional, and you may submit a service request without opting in to either type of message.

Message Frequency and Charges

Message frequency may vary depending on your service activity and preferences. Message and data rates may apply based on your mobile carrier plan.

How to Opt Out or Get Help

You can opt out of SMS messages at any time by replying STOP to any message from us. For help, reply HELP or contact us at (832) 837-0301 or Info@nexairsolutions.com.

Sharing of SMS Consent

We do not sell or share your SMS consent or mobile information with third parties for their own marketing purposes. SMS consent is shared only with service providers that help us deliver messages, such as our CRM and SMS delivery platform.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal information
• Opt out of marketing communications, including SMS marketing messages by replying STOP
• Request data portability

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: